Policies...? Yeah, we got policies. Policies for this, and policies for that. You'd think we were suits, we've got so many policies. But it's the only way we've figured out to make sure people expect what we can deliver. So here goes...

Pre-Payment Policy
We charge your credit card when we confirm your reservation, whether by phone or via the web. Time is our inventory and when we schedule a flight for you we turn away anyone else who might have wanted that timeslot. We also have a "no over-booking" policy so your slot is yours.

Bad Weather
For all but the first flight of the day on a particular route, we've got a pretty good handle on what the weather is doing. Let us know if there is something on your route that you absolutely MUST see and we'll let you know before you board if the weather is cooperating and what we think the odds are of coming up short. Then the decision is yours. Once you get in the plane, you're getting what you paid for: an unforgettable ride for two in an open-cockpit biplane. Most folks see so much they can't remember it all, and flying near the clouds is a feeling you'll never forget even if it blocks the view of your house.

Cancellation for Weather
If the weather is so bad we need to cancel your flight we'll do our level best to phone you before you drive out to the airport. That's why it's important to give us a number where we can reach you immediately prior to your flight. But if the weather prevents you from getting airborne on your chosen day we'll gladly reschedule your flight. We don't give refunds for weather cancellations because neither of us have control over it.

Cancellation for Maintenance
We try to schedule passenger flights around our preventive maintenance schedule, but sometimes we put a little more flight time on the plane than we anticipated and have to take the plane off the flight schedule for maintenance. If this happens to you we hope you'll understand it is for safety's sake and let us reschedule your flight for another day. But if you'd like a refund it's yours for the asking.

Refunds
We'll refund your money, no questions asked, within 30 days of your purchase as long as it's not the same day as your scheduled flight. Give us at least one day's notice, please, so someone else can fly the dream. After 30 days the ticket is yours, but it is fully transferable so if you chicken out you can give your ticket to someone with guts, like your three-year-old nephew. We'll keep track of your ticket for one year before flushing it out of our system. After that, your ticket will make a darn good bookmark, but it's not good for much else. If you're nice about it, an expired ticket might be good for a 20% discount and a free video tape.

Video Tapes
The plane is equipped with a three-camera video recording system so you can prove to your friends that you did something really cool. But the system can be finicky so we don't guarantee the tapes will come out. If you get home and aren't satisfied with the quality of your tape recording, send or bring the tape back to us within 30 days and we'll give you a full refund.

Whining
We've even got a policy for whiners! Life is to short to hang out with folks who don't treat others with kindness and respect. If something didn't go the way you expected it, we'll do our best to make it right. But there is an extra fee for dealing with yellers, screamers, whiners, finger-pointers, spitters, and people who smell bad. And we reserve the right to refuse service to anyone. Life's too short, let's make it fun.